Privacy policy

Last updated: 21.11.2022

1. Introduction

ZenDev d.o.o. (“ZenDev”, “Company”, “we,” “us” or “our”) is a company established under the law of Bosnia and Herzegovina with headquarters in Mostar, Dr. Ante Starčevića b.b. and branches in Sarajevo, Dzemala Bijedica St 39 and Göteborg (Sweden), Kungsportsavenyen 21. 

ZenDev treats the security of its personal data very seriously. Our priority is to protect your privacy and we ask you to read this information carefully!

This privacy policy for ZenDev describes why and how we might collect, store, use and/or share (“process”) your information when you use our services (“services”) such as when you:
visit our website at or any website of ours that links to this privacy notice;
engage with us in other related ways, including any sales marketing or events.

1.1. Relevant legislation
Bosnia and Herzegovina - Law on Personal Data Protection ("Official Gazette of BiH" No. 49/06 and 76/11);
General Data Protection Regulation Implementation Act

1.2. Do you have questions or concerns? 
Reading this privacy notice will help you understand your privacy rights and choices. If you, by any chance, do not agree with our practices and policies, we would kindly ask you not to use our services. 

If you still have any questions or concerns, please contact us at [email protected]

2. How do we use and collect personal data?

2.1. What personal information do we process and collect? 

2.1.1. Personal data provided by you

When you visit, navigate or use our Services, we might process personal information depending on how you interact with our website and the services, the products and features you use, and the choices you make.

We collect the personal information you voluntarily provide (and give consent to the processing of) to us when you express an interest in obtaining information about us when you participate in activities on the website or otherwise when you contact us.

These are the following types of personal data: 
Contact information such as names and email addresses (via a pre-defined form) for inquiries to ZenDev and/or product/service offerings and subscriptions to newsletters
Information about you that you provide to us in your Curriculum Vitae (CV) such as name, address, age, gender, and email address. Also references, details of your experience, qualifications, skills, and employment history, information about your current level of education, as well as benefit entitlements, photographs, and similar information provided for the purpose of applying for Careers or Jobs at ZenDev (including any other information that you, as a potential employee, choose to share with us – eg. personal and social preferences, social media profiles, hobbies, etc.).

2.1.2. Sensitive personal information

We do not process sensitive personal information of potential employees/customers or any other user such as religion, race, health, sexual orientation, political affiliation etc.

2.1.3. Information automatically collected

We collect certain information automatically when you use, visit or navigate the Services. Mentioned information does not uncover your specific identity (such as your name or contact information) but may include device and usage information, for example your IP address, operating system, device and browser characteristics, device name, referring URLs, language preferences, location, country, information about how and when you use our Services as well as other technical information. Named information is primarily needed to manage the security and operation of our Services as well for our internal Analytics and reporting purposes.

We also, like many businesses, collect information through Cookies and similar technologies. Use of different cookies is described in our cookie policy.

The information we collect includes: 

Log and data usage;
Device data;
Location data.

3. How do we we process your information? 

We process your information to improve, provide and administer our services, correspond with you, for security and fraud prevention, and to adhere to law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

ZenDev process your personal data when you visit, navigate or use our website for variety of reasons, including:
To conduct a secure authentication when you access the website;
To send you marketing and promotional communications such as notifications and newsletters;
To deliver targeted advertising to you;
To determine the effectiveness of our marketing and promotional campaigns;
To save or protect an individual's vital interests.

4. What legal basis do we rely on the process your information?

We only process your personal information when we believe it is inevitable and we have a lawful legal reason to do so under applicable law, like with your consent, to provide you with services, to comply with laws, to enter into fulfil our contractual obligations, to fulfil our legitimate business interests or to protect your rights.

We may rely on the following legal basis to process your personal information:
Consent- if you grant us permission to use your personal information for a specific purpose. However, you can withdraw your consent at any time;
Legitimate interests- in order to send users information about special offers and discounts, develop and display personalised and relevant advertising content and to support our marketing activities;
When we believe it is necessary to protect your vital interests;
For compliance with our legal obligations.

5. In what situations and with which parties do we share personal information?

We may share information in specific situations and with specific third parties. This includes business transfers where we may share your information during negotiations of, any merger sale of company assets, financing or acquisition of all or a portion of our businesses to another company.

6. Do we receive any information from third parties? 

We do not receive any information from third parties.

7. Do we use Cookies and other tracking technologies?

Our website uses Cookies and similar tracking technologies to access or store your information- which is described in related Cookie policy.

8. Cross Border Transfers

We may transfer, store and process your information in countries other than your own. However we will take all necessary measures to protect your personal information in accordance with this privacy notice and applicable law.

9. How do we keep your information safe? 

We have technical and organizational procedures and processes in place in order to protect your personal information. Nonetheless, no information storage technology or electronic transmission over the internet can be guaranteed to be 100% secure. This is why we cannot promise or guarantee that cybercriminals, hackers, or another unauthorized third party will not be able to defeat our security and improperly steal, collect or modify your information.

10. Data retention period (for personal data)

ZenDev will only keep your personal information for as long as necessary to fulfil the purposes outlined in this privacy notice required by the law.

We generally shall retain potential employees (i.e. Applicant Data) for the period required to serve the applicable Business Purpose, to the extent reasonably necessary to comply with an applicable legal requirement or as advisable in light of an applicable statute of limitations. Hence, your personal data provided with respect to ZenDev Career and Job opportunities, will be retained permanently given our constant need for new employees.

11. What are your rights? 

Depending on where you have located geographically applicable privacy law may mean you have certain rights regarding your personal information. We think it is important that you are able to control your personal information. According to relevant regulation, you have a following rights:

Right to withdraw your consent 
You can withdraw your consent at any time.

Right to deleting your personal data
You have the right to request the deletion of personal data by ZenDev at any time and we shall have the obligation to erase personal data without undue delay where applicable in accordance to the Article 17 GDPR. 

Right to access
You have a right to obtain confirmation from ZenDev as to whether or not your personal data is being processed as well as access to the respective data.

Right to accuracy and completeness of personal data
You can at any time request us to perform a correction, update or expansion (amendment) of your personal data stored via this Website.

Right to restriction of processing
You have the right to obtain from ZenDev restriction of processing where one of the following applies:
The accuracy of data is objected to by data subject.
Unlawful processing and data subject objects erasure of data and request restriction instead.
Data no longer necessary for the purpose but required by data subject to the establishment, exercise or defense of legal claims.
Objection to further processing, pending verification of legitimate grounds to override those of data subject.

Right to data portability
You, as the data subject, shall have the right to receive the personal data concerning you, which you have provided to the company, in a structured, commonly used and machine-readable format without further restrictions.

Right to object
You have right to object to the processing of your personal data at any time.This effectively allows you to stop or prevent ZenDev from processing your personal data.

Right to accept or decline cookies and similar technologies
Most web browsers are set to accept cookies by default. If you prefer you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies this could affect certain features or services of our Services.

Right to opt out of marketing and promotional communications
You can unsubscribe from our marketing and promotional communications at any time unsubscribe link in that we send.

To exercise these rights you can contact us by sending an e-mail to [email protected]
If you have a complaint about how we handle your data we would like to hear from you. 

11. What are the company’s rights?

ZenDev has the right to:
Collect personal data on users (potential employees, vendors or clients)
Process personal data gathered with your consent.
Transfer your personal data.

12. Changing privacy policy

We may update and modify this privacy notice from time to time. We will not explicitly inform our clients or website users of these updates. Instead, we recommend that you check this page occasionally for any policy changes. The privacy policy was last updated on 21 November 2022.